{"xsrfToken":"400c6712e8db771fe050125fabc6f581db17c2a5_lout","branding":{"id":"32","key":"sup","name":"Suporte TI","portalBaseUrl":"/servicedesk/customer/portal/32","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/32/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0069cf","headerLinkHoverBGColor":"#0069cf","headerBadgeColor":"#0069cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f94cbf22-d280-48d0-a700-7bb90affa872/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MjgyMi1kN2E2LTQ4ZmUtYmI0NS1jNjRkYjk3MTEzNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5NGNiZjIyLWQyODAtNDhkMC1hNzAwLTdiYjkwYWZmYTg3MiI6WyJyZWFkIl19LCJleHAiOjE3Mjg5ODkyNTksIm5iZiI6MTcyODk4ODY1OX0.Oy6OnrmgcLMw_27vqLKkJWYmfjXzVqSIh89oYj-pVVY&client=06072822-d7a6-48fe-bb45-c64db971134c&mode=fit","logoId":"f94cbf22-d280-48d0-a700-7bb90affa872","isLogoAvailable":true,"helpCenterTitle":"Bem vindo(a)!","sharedPortalName":"Central de Ajuda Vallions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-BR":{"helpCenterTitle":"Bem vindo(a)!","sharedPortalName":"Central de Ajuda Vallions","localeDisplayName":"português (Brasil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"pt-BR","portalThemeColor":"#919baa","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5c77bc53-fd74-478e-88f2-067f9474dee3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MjgyMi1kN2E2LTQ4ZmUtYmI0NS1jNjRkYjk3MTEzNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVjNzdiYzUzLWZkNzQtNDc4ZS04OGYyLTA2N2Y5NDc0ZGVlMyI6WyJyZWFkIl19LCJleHAiOjE3Mjg5ODkyNTksIm5iZiI6MTcyODk4ODY1OX0.btv1MX1gjJBEWQLZVXfliv4aCYuFu9sxnzL4s-XDFGA&client=06072822-d7a6-48fe-bb45-c64db971134c&height=300&mode=fit","bannerMediaApiFileId":"5c77bc53-fd74-478e-88f2-067f9474dee3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"32","key":"sup","projectId":10069,"serviceDeskId":32,"name":"Suporte TI","description":"<p>Olá! Seja bem vindo(a) ao canal de atendimento do Suporte de TI.</p>","portalBaseUrl":"/servicedesk/customer/portal/32","onlyPortal":false,"reqTypes":[{"id":"327","name":"Configurar computador ou periférico","descriptionHtml":"","callToAction":"Configurar computador ou periférico","introHtml":"","icon":10543,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[91],"key":""},{"id":"325","name":"Configurar impressora ou scanner","descriptionHtml":"","callToAction":"Configurar impressora ou scanner","introHtml":"<p>Se você já tem o equipamento no local, solicite a configuração do mesmo.</p>","icon":10552,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[106],"key":""},{"id":"326","name":"Configurar ramal","descriptionHtml":"","callToAction":"Configurar ramal","introHtml":"","icon":10556,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[105],"key":""},{"id":"279","name":"Configurar VPN - Acesso Remoto","descriptionHtml":"","callToAction":"Configurar VPN - Acesso Remoto","introHtml":"<p>Solicite acesso remoto para trabalhar home-office.</p>","icon":10549,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[92],"key":""},{"id":"282","name":"Integrar novos funcionários","descriptionHtml":"<p><b>Olá, nos informe os seguintes dados para liberação de acessos para novos colaboradores!</b> É necessário abrir um ticket de solicitação de acesso para cada colaborador.</p>","callToAction":"Integrar novos funcionários","introHtml":"<p>Solicitar o acesso para os novos colaboradores.</p>","icon":10539,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[90,92],"key":""},{"id":"278","name":"Obter acesso wi-fi","descriptionHtml":"","callToAction":"Obter acesso wi-fi","introHtml":"<p>Gere uma solicitação para pedir acesso temporário ao Wi-Fi para convidados.</p>","icon":10542,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[94],"key":""},{"id":"276","name":"Obter ajuda de TI","descriptionHtml":"","callToAction":"Obter ajuda de TI","introHtml":"<p>Obtenha assistência para dúvidas e problemas gerais de TI.</p>","icon":10564,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[90],"key":""},{"id":"287","name":"Relatar um problema no sistema","descriptionHtml":"","callToAction":"Relatar um problema no sistema","introHtml":"<p>Avise se algo não estiver funcionando da forma adequada. A gente vai tentar consertar o mais rápido possível.</p>","icon":10544,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[93,90,92],"key":""},{"id":"288","name":"Relatar um problema técnico","descriptionHtml":"<p><b>Nos informe qual equipamento esta apresentando problema descrevendo com máximo de informações. Veja este artigo para saber a melhor forma de nos solicitar ajuda <a href=\"https://vallions.atlassian.net/l/c/sp0hvGhT\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Manual de Solicitação</a></b></p>","callToAction":"Relatar um problema técnico","introHtml":"<p><b>Avise se algo não estiver funcionando da forma adequada.</b></p>","icon":10535,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[94,105,90,91,106],"key":""},{"id":"283","name":"Solicitar novo software","descriptionHtml":"","callToAction":"Solicitar novo software","introHtml":"<p>Se você precisar de uma licença de software, solicite aqui.</p>","icon":10570,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[93],"key":""},{"id":"291","name":"Solicitar ponto de rede","descriptionHtml":"<p>Pontos de rede são utilizados para conectar um computador ou equipamento á internet ou intranet.</p>","callToAction":"Solicitar ponto de rede","introHtml":"<p>Solicite um ponto de rede para conectar um equipamento à internet.</p>","icon":10467,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[94],"key":""},{"id":"293","name":"Solicitar um novo equipamento","descriptionHtml":"","callToAction":"Solicitar um novo equipamento","introHtml":"<p>Solicitar um novo equipamento: informe qual equipamento está precisando.</p>","icon":10567,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[91,106,105],"key":""},{"id":"281","name":"Solicitar uma nova conta","descriptionHtml":"","callToAction":"Solicitar uma nova conta","introHtml":"<p>Solicitar uma nova conta para um sistema.</p>","icon":10540,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[90,92],"key":""},{"id":"277","name":"Corrigir um problema de conta","descriptionHtml":"","callToAction":"Corrigir um problema de conta","introHtml":"<p>Está com problemas para acessar determinados sites ou sistemas? Vamos ajudá-lo.</p>","icon":10541,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"290","name":"Investigar um problema","descriptionHtml":"","callToAction":"Investigar um problema","introHtml":"<p>Crie um problema para monitorar o motivo de um ou mais incidentes.</p>","icon":10543,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"359","name":"Solicitado via Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Solicitado via Chat","introHtml":"<p>Requests created by chat</p>","icon":10481,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"414","name":"Solicitado via Telegram","descriptionHtml":"","callToAction":"Solicitado via Telegram","introHtml":"","icon":10601,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[],"key":""},{"id":"463","name":"Solicitado via WhatsApp","descriptionHtml":"","callToAction":"Solicitado via WhatsApp","introHtml":"","icon":10620,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[],"key":""},{"id":"289","name":"Solicitar uma alteração","descriptionHtml":"","callToAction":"Solicitar uma alteração","introHtml":"<p>Por exemplo, fazer o upgrade de um servidor (VPN) ou de um aplicativo (Jira).</p>","icon":10551,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"285","name":"Solicitação enviada por e-mail","descriptionHtml":"","callToAction":"Solicitação enviada por e-mail","introHtml":"<p>Solicitação recebida do seu canal de suporte por e-mail.</p>","icon":10550,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"480","name":"Visita Técnica","descriptionHtml":"","callToAction":"Visita Técnica","introHtml":"","icon":10632,"iconUrl":"https://vallions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""}],"reqGroups":[{"id":90,"name":"Solicitações comuns"},{"id":93,"name":"Sistemas"},{"id":105,"name":"Telefonia"},{"id":106,"name":"Impressoras e Scanners"},{"id":92,"name":"Contas e Logins"},{"id":94,"name":"Infraestrutura, Rede e Internet"},{"id":91,"name":"Computadores e Periféricos (mouse, teclado, monitor, etc.)"}],"orderMapping":{"106":[293,325,288],"91":[293,327,288],"105":[293,326,288],"94":[291,278,288],"90":[276,282,281,287,288],"92":[279,281,282,287],"93":[283,287]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e6e9da4e-c009-37b6-affe-90f87d1eff4b","appLinkName":"System Confluence","appLinkUrl":"https://vallions.atlassian.net/wiki","spaceKey":"SUP1","spaceName":"Suporte TI","spaceUrl":"https://vallions.atlassian.net/wiki/spaces/SUP1","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":32,"kbLinkDomainURLs":["https://vallions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":32,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Brasil)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MjgyMi1kN2E2LTQ4ZmUtYmI0NS1jNjRkYjk3MTEzNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg5ODk4NTksIm5iZiI6MTcyODk4ODY1OX0.LwvTLYPxlVDmFODyAw01xcU79DER7umKb_dfVX3kzrM","targetCollection":"upload-project-10069","endpointUrl":"https://api.media.atlassian.com","clientId":"06072822-d7a6-48fe-bb45-c64db971134c","tokenDurationInMins":20}},"sharedPortal":{"name":"Central de Ajuda Vallions","description":"<p>Bem-vindo ao centro de ajuda! - Nós estamos aqui para ajudar! Por favor crie um chamado a partir das opções disponibilizadas.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://vallions.atlassian.net/wiki","kbLinkDomainURLs":["https://vallions.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/32?xdm_e=https%3A%2F%2Fvallions.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyYjczZDE2Y2VlYWQ2MGUyYzdmNjc1YjE1NDcyZjY1Y2RkMTQ0ODljMjNlMzZhYjQ4ZDEyMWQxMjgzM2YzN2QyIiwiaXNzIjoiZDc0Zjg3ZjUtYjQyNi0zNTA4LWIwMmUtOTNiODgzYmZiYTVjIiwiY29udGV4dCI6e30sImV4cCI6MTcyODk4OTU1OSwiaWF0IjoxNzI4OTg4NjU5fQ.YCprQwvYuVbs4Lk9M-8dnuijGJEUyjUdPu157qjP0_w\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQ3NGY4N2Y1LWI0MjYtMzUwOC1iMDJlLTkzYjg4M2JmYmE1YyIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdmFsbGlvbnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvdmFsbGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQIiwiaWQiOiIxMDA2OSJ9fX0sImV4cCI6MTcyODk4OTU1OSwiaWF0IjoxNzI4OTg4NjU5fQ.zWEln3mzKaDfKU-Xj4U6_lSQU_BNYnrj9TcXPr_yEaw\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vallions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vallions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10069\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10069\\\",\\\"servicedesk.serviceDeskId\\\":\\\"32\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://vallions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=32&location=footer&xdm_e=https%3A%2F%2Fvallions.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkZDYxODk2MzI5YmY0MjZlNTVhMTkwNmI2ZWY2MjliOTQ1OTEzMTc3NzA1YmY1ZWM4Y2U5NDcwYTkxZGIxYmRhIiwiaXNzIjoiZDc0Zjg3ZjUtYjQyNi0zNTA4LWIwMmUtOTNiODgzYmZiYTVjIiwiY29udGV4dCI6e30sImV4cCI6MTcyODk4OTU2MCwiaWF0IjoxNzI4OTg4NjYwfQ.Lu22IlHLlzDULyLfrF3xA1FsQZWltWmZuIcK5BZVQU0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQ3NGY4N2Y1LWI0MjYtMzUwOC1iMDJlLTkzYjg4M2JmYmE1YyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC92YWxsaW9ucy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC92YWxsaW9ucy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVAiLCJpZCI6IjEwMDY5In19fSwiZXhwIjoxNzI4OTg5NTYwLCJpYXQiOjE3Mjg5ODg2NjB9.2XW6Xdf_2B-505th5Cvw1LmgRmtr62gYupt5esaMwgI\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vallions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vallions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10069\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10069\\\",\\\"servicedesk.serviceDeskId\\\":\\\"32\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://vallions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}